About 5 or 6 years ago, I contracted Arocon Roofin...

About 5 or 6 years ago, I contracted Arocon Roofing to install a new white roof on my restaurant building, located at:

7523 Ritchie Hwy
Glen Burnie, MD 21061

After the initial installation, within a year or so there were a few minor leaks near the 2nd HVAC unit from the Ritchie Highway side of the building. When we had long periods of rain, (for 5 hours or longer), there always seemed to be little leaks.

I complained about the leaks, so your company sent somebody out to check on it. Your representative made an inspection, and said that everything was fine. As time went on, however, the leaks got worse, and occurred more frequently. Ever since then, we have had at least 5 leaks per year, for a few years in a row.

So I complained for a second time, about 3 years ago, about the leaks, and you guys sent over another person to check out the issue. Again, your rep could not find or see any issues.

Last year was the absolute worst with the leaks. Every time we had heavy rainfall longer than 2 hours, the roof had serious leaks. So last winter, I called you guys once again, and you guys sent another person to check out the issue.The guy simply said the leaks might be coming from the HVAC units. He also found out that 2 HVAC units on the roof did not have any roofing material put underneath them; every other unit, and every other part of the roof had roofing material underneath except for those 2 HVAC units. He acknowledged that this was your company's fault, then promised to send somebody back to put the roofing material underneath those 2 HVAC units. Nobody ever showed up to finish this work.

So on March 1, 2019, I finally decided to contract another reputable roofing company, Turner Roofing, to repair this issue. They did a thorough examination of the roof, and worked for over 5 hours to identify the sources of the leaks. Ever since Turner finished their work, it has rained severly several times, and so far, we have had no problems with any leaks.

I have completely lost faith in Arocon because of this experience.

Response from Eric Consuegra

Good evening Sam,

Thanks for your email. I'm fully aware of the timeline and efforts made by AROCON to resolve your leak above the dining area at the restaurant. I personally accompanied the lead technician during our last visit. I was present when the foreman (Ivan) water tested the roof for over an hour and completely saturated the area around the AC unit and surrounding areas. We were unable to duplicate the leaking that you were experiencing. There were no visible holes to be found on the flashing around the AC unit or any surrounding areas. You were personally up on the roof with us during the inspection and agreed that nothing seemed out of order. The photos you've provided do not show any definitive results or proof of damage to the roof due to poor workmanship.

This roof system was thoroughly inspected by a Duro-Last manufacturer representative who signed off on the warranty and the quality of workmanship. You were provided a copy of the inspection results as well as the signed manufacturer warranty. Many of the repairs listed on Turner Roofing's invoice are related to the siding and window flashing which we informed you was likely the cause of the leak during our last visit. Now that Turner has voided the Duro-Last warranty by coating the membrane with GACO silicone, we can no longer offer any assistance or honor any warranty for this roof system.

Unfortunately, we cannot reimburse you for any expenses paid to Turner since the work performed was not authorized, voided the Duro-Last manufacturer warranty and was largely made up of work performed to the siding and window flashing which were never part of our original contract.

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I am very disappointed with your response. I am very surprised your company is not taking any responsibility for the leaks.

Let's say the all the leaking was from the siding and window flashing. Why did Arocon not make any recommendation to immediately fix those areas the 1st time? 2nd time? 3rd time?