Fred Griffin

Review of Plaza Ford Inc

Terrible communication on the part of their servic...

Terrible communication on the part of their service department. I made an appointment two weeks in advance. Told the service person that I want an oil change and I have a recall. He looked up my vehicle information and said yes I have a handle recall and they will take care of it. I dropped my 2017 F150 off on Sunday night filling out the after hours envelope in detail. Monday I haven't heard anything so at 1:15 pm I call and spoke to a Paul. He says that Charlie is assigned to my vehicle and he will have Charlie call me. An hour later Charlie calls and says the truck won't be done until the next day. I said unacceptable I am headed out of town. He says he will check with the technician. Charlie calls back in 30 minutes saying that nothing has been done to my truck and I can pick up the keys at the cashier. I go to Plaza and get my keys from the cashier and ask to speak to the owner who was not in. So I asked to speak to the biggest boss onsite. Well it was Paul again. His excuse is they are just so busy. And the recall repair requires all four door panels be removed. I said I understand that but what I don't understand is the lack of professionalism on not communicating to their customers that they are backed up. And the moment they knew they were not going to work on my truck they should have called. I respected their time and made an appointment two weeks in advance why can't they respect mine and my wife's who transported me to and from twice without even an oil change. FYI. Big Sign advertising "No Appointment Oil Changes" I asked Paul that if I would have just pulled in I would have gotten at least an oil change. At this time I do not recommend Plaza Ford.