John Del Negro

Review of Lenovo (Raleigh-NC-USA)

I purchased a Lenovo Yoga 910 computer 15 mths ag...

I purchased a Lenovo Yoga 910 computer 15 mths ago. Nothing but problems. Purchased it at Best Buy and have brought it to Geek Squad numerous times not to mention 800 telephone support from them. A few of the issues, I was unable to connect an external monitor (ASUS) via a mini port C USB to the computer without having jitter. After many trips to Geek Squad it was determined the connection at the mother board to the C port was loose and there was nothing more that could be done using the C port. As an alternative Geek Squad gave me a B port connection. I still have failures but not as many with the B port. For instance the wireless mouse works on and often, video intensity weak, not sure if the connection at the B port is also defective.

Lenovo support has a first line of defense (difficult to understand their English) that informs me you are 5 months out of warrantee and we can not help you. I have requested my issue be escalated but the call center merely handles perfunctory calls and disappointing to try and carry on a coherent discussion of the issues.

While I have read many reviews endorsing the product I also believe it is important for company selling a $1200 product to have a support network that will listen to customers issues regarding their products failures and offer alternatives for repairing, replacing etc. No more Lenovo's for me.