Matt Ruppert

Review of The Loden

Updated review as of 8/13/2020

Updated review as of 8/13/2020

Apartments
I've lived at The Loden since May 2019 into a 1 bedroom unit that had never been lived in. The apartments themselves are absolutely beautiful and the only minor complaint that I would have is the manufactured wood flooring results in quite a bit of noise transfer if you happen to get a heavy walker above your unit.

Amenities
The amenities are the real reason to live here. The outdoor hot tub is huge and runs year round. You'd have trouble finding another apartment that runs year round in Minneapolis. The pool is massive and there are plenty of chairs. There are two gas fire pits, two gas grills, and three large community spaces that are beautifully furnished. The gym is acceptable but is missing quite a bit of standard equipment (no stair-stepper, bench press, or squat rack).

Management
When I first moved in, The Excelsior Group ran the property and was fantastic. They were quick to respond to emails and requests, knew everyone by name, and held events regularly. In late 2019 Pinnacle Property Management took over. The transition was relatively smooth at first, the only thing I noticed was the hot tub chemicals were way off resulting in the tub filing with bubbles - any maintenance staff should know how to manage PH in a hot tub. When COVID-19 hit, management essentially shut down completely. No staff was visible onsite, maintenance requests stopped completely, and emails were either ignored or took well over a week to receive a response. We regularly received emails about maintenance staff and residents being 'presumptive COVID-19 positive' without any follow up as to what the status was. In late May 2020 as other pools were being prepared for summer, The Loden decided to leave everything as it was all winter.

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About two weeks after the original review above, staff hired new onsite maintenance - who have been amazing - and began fulfilling requests again. The pool and hot tub were opened for the season and additional chairs have been brought out. Landscaping was just redone over the last week (early August 2020) and I have to say the grounds look great! Management has increased communication and there have been significant improvements across the board. Overall I'm very impressed with the management team listening to their tenants and really stepping up this summer. The only item now preventing me from giving a 5 star review is a few needed additions to the gym. Adding a Bench Press (or Smith Machine), set of barbells, and a stair stepper would go a long way in attracting and retaining tenants.