My bf and I requested SCHUGA a month ago, I never ...

My bf and I requested SCHUGA a month ago, I never received SCHUFA. I even request 2 times (paid 2 times, 2 ppl totally 4 times!!!!) Tried to contact their customer service and wrote emails to them million times. Only getting automatic email, keeps asking to provide documents even I already did. right now still haven't received ...