Recent business trip to this site. Great location ...

Recent business trip to this site. Great location however service was lacking for a Westin property. Requested supplies and after a 4 hour wait, had to contact the front desk again. Again the next day, requested coffee for in room coffee maker and never received. Conf amenities were nice and meals were well done. Check out after meeting was poor. They had one person at the desk with about 25 guests in line. As a SPG member, I was disappointed in this property's customer service. Hopefully they read their comment cards as I was not the only one.