I was involved into an accident with one of their ...

I was involved into an accident with one of their clients. At first they took them about a week to find their clients policy # which to me dnt make any sence. Then i was asked to send them pictures of my vehicle which i did but never heard from them , keep calling and i was told they never receive them so i resend them with a few estimates for body shops. Keept trynna get a hold of their agent named SAMANTHA , she keept giving her crazy attitude like if the money is coming out of her pocket or some. Then after a month they send me with the shop they work ... and after a few weeks and alot of calls from me they said they need to send one of their guys to look at my car because the pictures i send em are not really showing how bad my car looks.lol and its been over a weeks havent heard from that guy.i swear dealing with this fkn insurance its a fkn nightmare. PEOPLE STAY AWAY FROM THEM , TAKE YOUR MONEY SOMEWHERE ELSE.