I prepared a meeting for a new identification card...

I prepared a meeting for a new identification card and set an appointment to the offices in SF.
Once there, they told me "sorry, the fingerprint machine is not working, you will have to come some other time..."
I spent a whole day traveling meaning the time and money invested... and they have the nerve to say that?
When you are so stringent about your appointments like "don't come late" and "contact us if you cancel your appointment asap" and "if you file is not complete..." etc...", then you have to make sure the service is actually PROVIDED. Have a plan B for your defective apparatus!

AT LEAST, SEND ME A EMAIL OR A PHONE CALL TO TELL ME NOT TO COME BECAUSE THE PRINTING MACHINE IS OUT OF PAPER.

Ah la bureaucracies francaise... O Tempora! O mores!