If you purchase from here stay far away from Shell...

If you purchase from here stay far away from Shelly Butler. We tried to buy tire warranty for our new tires as per the Toyota website. We spoke to her in person and she said she needed to contact head office and would call us back the next day .

Two days later nothing. We called her direct number and she answered then told us she could do it. I gave her my credit card to save her from having to call me back. One week later, I still see nothing on my credit card.

I call and leave another message for her since she won't answer the phone. Still nothing.

This is an absolute disgrace in customer service. I understand the revenue from the tire warranty is low value but if a customer wants to purchase something, it would be nice if you actually did it.