Takes them forever to service you even when you ma...

Takes them forever to service you even when you make an appointment. It takes the service advisor 30 mins to attend to you and that too after you catch hold of someone and tell them what is going on. The service manager has no clue what goes on on the floor. He is content with a couple of full time employees on the floor to attend to their customers. His job ends there apparently. I have had a similar experience 4 out of the last 5 times. I am not renewing my service contract with them.