I would give them a zero rating of i could. HORRIB...

I would give them a zero rating of i could. HORRIBLE costumer service! We booked ahead of time at home and prepaid. She tacked on the insurance for the car at the counter after i told her i didn't want the insurance. When she told me the price i was shocked to see she added the insurance!!! She continued to tell me that "I Said i Wanted the The Insurance" I told her i wouldn't do that because we have our own already. When i explained i didn't want the insurance she told me she would void out the purchase but i would need to rebook the reservation, What a shady way to do business. I left without renting a car from them. That is not the way to do business. Shady as an oak tree!