I recently closed escrow on my new home. I have bo...

I recently closed escrow on my new home. I have bought and sold four homes and am familiar with the home buying process. I therefore took careful consideration in choosing a realtor and lending officer I trusted in order to ensure a smooth and clean process. I did not however take any consideration in choosing a Title Company because in the past I have worked with Chicago Title here in the Fresno area and have never had a problem. I hope that this is my final home but if not, I will never again use Fidelity National. That is the Title Company that was used for the purchase of my current home. I was very dissatisfied with their customer service rep who assisted me with the final document signing. I was told several times at the close of escrow that I would receive my full deposit back because I qualified for a VA loan. When I received my deposit check in the mail it was nearly $800. short from what I had expected. I was never contacted nor was their a letter of explanation. When I called my escrow officer she had nothing to say except that a mistake had been made on my paper work and I wasn't entitled to the full refund of my deposit. It took several phone calls to her to finally get an answer that she had made a mistake on my paper work. Instead of apologizing for the error and for not contacting me, she told me, "what difference did it make, wouldn't you have bought the house anyway". She told me that she contacted my agent and loan officer with this information but both of them said they had never been contacted. When I called again to Fidelity to speak to her supervisor, I experienced the same attitude and her words to me were to basically get over it because it was after all only $790.04 and in the big scheme of things what difference did it make. Well as a single woman purchasing a home it made a big difference because I, like most people making such a large purchase, had budgeted to receive back what I had originally been told by Fidelity National Title associates. I do not recommend the Fidelity National Title Company located on Palm Avenue, Fresno California when purchasing your home.