Michael P

Review of Sheehan / Delray Acura & Hyund...

Been to this dealership two times over the last 8 ...

Been to this dealership two times over the last 8 months and I'd say both times were absolutely miserable. The first time was when we actually got our new car - everything went well, had agreed to a price and only up until we were actually programming the new car, the Finance manager comes out and says he couldn't honor our deal because none of the staff understood how the graduate degree rebate program worked and were telling us we needed to put down a few thousand dollars on the lease. Only until we said we were walking away they agreed to our initial price for the car. They apologized profusely but sadly it was only until I was ready to walk would they honor it and only goes to further the stereotype that car dealerships have.

Second incident was this past week which is the reason for this review. Our car had a flat tire at home, called Acura Roadside and they picked it up the next day first thing in the AM - so far so good. I called the dealership in the morning to give them a heads up the car was coming in. I thought it was strange I hadn't heard from them in the late afternoon so I called asking for an update (called over 10 times in a 2 hr span before anyone actually picked up) and the service dept had no idea where the car was. They realized the towing company dropped it off with the keys in the front seat and never notified the front desk. They decided to blame the towing company and said it happens all the time, however, it's ACURA roadside assistance. Take responsibility for your processes or at least try to fix it if it happens all the time. Because of that we had to wait an extra day for the new tire - fine.

The next day, again, I don't hear from them - I call up in the late afternoon and they tell me they put a new tire on but it had a bubble so they had to go order another one and would take another day. I've now lost 2 days without a car and not once did Acura offer me a loaner car for the inconvenience. When I spoke to the person on the phone she said "we're really sorry we can maybe have your next oil change be for free." OK, fine again, rolling with the punches here.

I show up the next day to pick up the car - I decided to speak to the service mgr who I wanted to express my concerns with about my experience. He must've said to me 4 times "we feel like we went above and beyond to get you that tire" ---- ummm, you're a service dept...your entire business model is to help customers get their car serviced. How is this you going above and beyond? What an insulting thing to say to a customer. Here's the best part - instead of that 2nd free oil change I was told I'd get, he decided he couldn't do that and said "out of convenience, we filled up your gas tank". The best part, when I got in my car my gas tank was not only not full, it was barely more than what I dropped the car off at. I'd venture to guess not more than 2 gallons of gas were put in my tank. Embarassing. Decided to call up the GM and shockingly, did not receive a call back. Suffice to say this entire process was miserable. YMMV.

UPDATE - I considered deleting this review if I got a nice response back from the owner below or a call from the GM (after I left a voicemail). Hilariously, I got neither. No apology and the message below tells me to reach out to both people, which I already did before they responded. Communication is not this companies strong suit. Thanks for validating my post above.