I initially bought a room for over $400 we got to ...

I initially bought a room for over $400 we got to swim once then had a family emergency and had to leave at 6pm. We were in such a rush I didn t get to stop at the front desk (huge line) I called the next morning and said I didn t even get to stay there and I would like to be reimbursed. They saw me on the camera and tracked the key usage and I in fact was gone. They said they wouldn t reimburse me but would give me a room gift certificate for a 99$ room and upgrade for free to a whirlpool suite. I called today to make that reservation and they tried charging me another $350!! I m so disappointed that they weren t accomadating to an emergency from the first stay and now taking advantage of my money again.