Probably the worst vacation experience of my life ...

Probably the worst vacation experience of my life so far. At first, everything was great. The staff was very helpful, especially with my significant other and I needing a room last minute due to reservation problems at a previous hotel. When we went inside to make the reservation, I paid for the room with my card. The card did not go through because the system said it was over limit even though I had the money on my card. So we used my SO s card instead. We tried it once, it did not go through because they said the zip code wasn t matching. After this happened, a manager came over..not sure what her name was, lighter hair with glasses... she explained that every time we tried to charge the card it would take a hit on our account but then the charges would fall off..okay no big deal I guess..we already got this far and needed a place to stay. After 2 more attempts the card finally went through. Great. Now all of that money we had put away for the vacation was on hold because of the hits on the card.. pretty upset about that..Zachary was very nice and gave us a gift card to compensate for our bad situation. Wonderful. Very thoughtful. HOWEVER. The next day we woke up, we both checked our accounts...my SO s two other transactions had fallen off (like what was promised) and he was charged once for the room. BUT! My card was also charged and that transaction DID NOT fall off but posted to my account after being held. Keep in mind my SO and I have the same. Exact. Bank. We called the front desk and tried to explain this to the same manager who was helping yesterday and she gave us a bunch of attitude and was very unprofessional..basically treating me like I don t know what I m talking about and our transactions would fall off. After explaining several times what happened she FINALLY put us through to the billing department after she seemed to understand because there wasn t anything she could do on her end. Went straight to voicemail because it s Sunday of course. We drove back to the resort and talked to the other manager, Danielle..very helpful and sweet by the way, and showed her what was going on. She said that indeed both of our cards WERE CHARGED. And that their system had a new update since closing and she needed to get ahold of IT to find out what happened and to make sure we are not going to get overcharged and provided us with the statements for our bank. This whole experience was so frustrating and I am so mad that other manager was not listening to what I had to say and treated my SO and I like a bunch of money grubbing idiots when that s not the case. This vacation was supposed to be special for us because we have a baby arriving next month but it was ruined due to incompetence of a single manager. Thank you Zachary and Danielle for your help, but that other lady (I wish I would have caught her name) needs to find a different profession. We wanted to family vacation here once our daughter gets older but I can not assure you that that will not be happening.