Julie Maury Review of Scranton Dodge
If I could give zero stars I would. This place has...
If I could give zero stars I would. This place has done nothing but jack is around. A couple years ago our Dodge broke down on the side of the highway and we had it towed to the dealership and they told us they may be able to look at it sometime during the week but no guarantees , and they offered no courtesy vehicle. This is a work vehicle and is needed every day! Then we needed the mirror replaced and we went 2x with appointments and both times we already dropped the truck off and left only to be called a couple hours later saying they didn t have the mirror. Finally the third attempt they finally had the mirror and then wanted to charge full price after everything they put us through. We will never purchase a Dodge again because of how terrible the customer service is. Do yourself a favor and buy your car or truck somewhere else. The service department is an absolute joke.
Update...... both my husband and I have tried to contact Matt. We have left messages and have not received a phone call back. We will be purchasing a new vehicle in the near future and it is safe to say we will not use this dealership nor purchase a Dodge/Ram due to their lack of customer service.
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