Checking in took 3 hrs due to unable to use

Checking in took 3 hrs due to unable to use
Check in kiosk although booked online paid through AGODA . Checking in system is very poor.We requested connecting room,but given seperate room instead.The worst part is the toilet which is too small and narrow.It must be design by a stupid designer and a stupid engineer.I suggest that the name First World Hotel is changed or reconstruct it according to the Name.