Melissa Petrie

Review of Arlington House of Cameras

Very disappointed with the customer service. I cal...

Very disappointed with the customer service. I called early on in the week to check if I was able to get my sensor cleaned there by a professional, and was told that I could. Great! Was told I just have to call day of to make sure one of the two qualified employees would be there. No problem. Day of, I call. I'm told that yes, one of the qualified personnel is there and will be there until they close, lunch break from 3-4. Awesome, I say I'll be in at 12. They say great. So I drive an entire hour to this place from there I live, only to get there and be told the employee left for the day. Was told I should have called. Excuse me? I did call. Was told "Sorry the timelines didn't match up" Hu??? I called, checked, and drove an hour out to have someone do something I was unable to do on my own, when I live a very busy life with full time uni and 2 jobs. They made it seem like it was my fault and not incompetence on their end. Ended up buying a kit and just doing it myself. Would have been way cheaper online, but I needed it done that day and I'd already driven an hour for nothing. Yeah, won't be going back anytime soon and neither will my peers. Do not give these guys your business.