I was really underwhelmed by the service. I arrive...

I was really underwhelmed by the service. I arrived and had shipped some packages to be received and the staff really approached my request like they were too busy to find my items even at one point saying to come back the next day. I had to go back 3-4 times and ask multiple people before someone actually looked and found a final package. I was waiting to get into a room and didn't receive a room alert. Upon booking, there were numerous phone issues, where the phone cut out or no one could hear me, it was really crazy. I tried live chat on the site and no agents were available, I tried FB chat and no one was still available, the next day someone responded to me. The valet/parking situation is anything but luxury service. We went to the parking garage and there were no spots, brought the car back to the front, they parked it. When we went to pick it up there was no valet staff, they sent us to pay on the second floor, then back to the lobby to get the keys and back up to the parking garage. It was really inefficient and poorly communicated. We called for bell service to bring our luggage and waited for over 30 mins. The rooms were fine but the comforter edges are ragged and worn and outdated. Overall I was unimpressed for such an expensive hotel. I would have expected more pro-activity from the staff. The reality is that every hotel was busy this weekend and we stayed at another hotel Friday and had an amazing experience. Clearly, they could use more staff or a technology update to help supplement for the staff. It just was not a 4 star experience and I dont think the pool warrants this price. Stay somewhere else and drive to the beach.