Matt Harrison Review of South Bend Clinic
This rating is respective of the office admin corr...
This rating is respective of the office admin correspondence, not the doctor's therein. The Saturday before my rescheduled appointment (Monday) I received another change notice (2nd) with no new date or time provided and no enclosure. Near the bottom in the notice a hand written message indicated that they did not have a working number on file. So I waited till the office was open Monday morning, to call to check if everything is in order. After a brief discussion I waited for a call back. I did get called back that day and I was able to reschedule my appointment.
The inappropriate correspondence resulted in: -My employer scheduled a business trip for which I was supposed to participate. Learning in advance that the trip conflicted with my revised appointment date, and with my priorities aligned I opted out of the trip. Now I missed the trip and my appointment was rescheduled again.
What you should be ware of:
-The clinic did not call to notify me of my original schedule change, had they, the clinic would have noticed the issue with the phone number on file earlier.
-The second correspondence was frustrating. No explanation or enclosure. It left me confused and context was missing, it was certainly an inappropriate way of informing a patient.
-Timeliness. They are only open M-F during regular business hours. Most of us work during those hours so holding an appointment means working out your schedule with your employer.
-Record keeping. Check to see if they put in your number correctly.

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