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Ashley Icho

4 years ago

I wish I could give 0 stars. This place has stripp...

I wish I could give 0 stars. This place has stripped the rights of my family and my dying grandmother. We received heartbreaking news that my grandmas vitals have dropped and she does not have much times. Due to the COVID-19 we were not allowed to see her to say our final goodbyes. However, we were allowed to set up an IPad so we can FaceTime her, that was later closed on us mid FaceTime call. When we asked to have it put back up, we were told that it s against the policy to have it in there. We asked if residents were not allowed to use phones. They said they are but still refuse to put the iPad back up for us. Told us to wait until Monday to leave the director Scott a message and he will get back to us. Time is not on our side here. She is not promised an hour let alone a couple of days to wait for a response. This is just unethical. It is Easter Sunday, my grandmothers favorite holiday and we cannot FaceTime her or comfort her during her last phases of life.. DO NOT. DO NOT. DOOO NOT LET YOUR LOVED ONES RESIDE HERE. do your research. Read these reviews and please trust them.

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