Patrick Egan

Review of Parkers' Lighthouse home of th...

The only positive aspect of this restaurant was th...

The only positive aspect of this restaurant was the incredible view. The food seemed overpriced due to the small portion size and the bland flavors. My service experience was highly unacceptable and also contributes to such a low rating.
It was my father-in-law's 60th birthday and we had called in a reservation with instructions that we were bringing some birthday cake that needed to be kept in a freezer, they agreed and said it could be done. Upon arrival the ice cream cakes were given to the manager at the reception desk with specific instructions. When time came to bring out the cakes the manager brought out the melted cakes without explanation or apology. I had even observed some waiters laughing as they walked by commenting on how the management had screwed up. This had many of the family members extremely upset die to the lack of communication from the management. On top of it all, no concessions of any kind were offered for their mistake. Our experience had made such a negative impression that I felt this review was necessary for other potential customers.

This oversight of the management with the lack of explanation or apology was unacceptable on every level and as a result make the assessment that the service was highly lacking with incompetent service. This incident with the bland food and high price makes this restaurant only good for the view. There are plenty of great views in Long Beach with better food, prices, and definitely service.