Riekie Dill

Review of Aspen Flying Club

We wanted to give our grandchildren a discovery fl...

We wanted to give our grandchildren a discovery flight experience while in Colorado on vacation.
We came Saturday Jan 19 2019 and could not be accommodated, so we rescheduled for Jan 21 2019. We were staying in Colorado Springs so had to drive up. On Monday got a call that weather did not permit the flight, so please rescedule. I told them vacation was over so we are returning to Virginia. Please refund the money. The lady talked to her manager and said, oh it is just a click of the button I will do it right away, should take two days, after three days Jan 24 2019 I called while on the road and where our money was. Oh , it was done yesterday, you should have it by Friday. It is now Monday 1/28 /2019 and I am about to call since I still do not have my $260 refund. I find this totally unacceptable. They canceled the flight so they should make sure the customer gets their money back, not a week later wondering when it will come and giving me the run around about when to expect it.