had a couple misshaps (reasonable) , but the Manag...

had a couple misshaps (reasonable) , but the Manager (David) made it right in a major way. They stood by their promise to make it right (they have that slogan on the room key) .. You could imagine that with a lot of people from all walks of life what they have to deal with for issues that may arise. We experienced something that may be common in any hotel. We talked to David the manager, and he not only made it right, I was convinced that he was authentic in his concern and he handled the situation in a most amazing way. We are completely satisfied with the service from the Embassy Suites staff.. And will touch base with David next month when we come back to downtown San Diego. Recommend.