Been calling to make my child appointment was on h...

Been calling to make my child appointment was on hold for 40 minuets, now that I m at the appointment, no one is here and staff is just socializing , I called the front to see what there doing when they put me on hold , so I called secretly the front desk , they answered & I got it for pput me on hold and started conversatating with each other , very unprofessional