mrtibbs40

Review of WWS-SPIRITS - Winstar World Ca...

We came for my girlfriends birthday and of course ...

We came for my girlfriends birthday and of course the price for a regular pool room for one night was $345 on the weekend. Requested something special in the room... nothing. Asked for an extended checkout due to us arriving at 10 pm, they said 12 was the latest. Asked if we could at least use the pool after checking out, they said no. It didn't sound right, so we called after checking out and asked the same question and they lady said "of course you can... absolutely!" So I informed her the front desk said no, so she put me on hold for another 10 minutes and came back and said "they changed the policy because of COVID 19 and the pool can only be at 50%." How is that when the casino was jammed packed with people last? Oh I know... we don't spend money at the pool. We were curious as to the real policy so on our way to gamble more, we stopped at the pool and said 'we just checked out, can we still use the pool?' The reply was "sure... you can, as long as you still have your key, "but my friend had already changed out of her bikini, so she was not very happy. What is the actual rule and why do your employees not know it?