John Edwards

Review of Pearson Hyundai

I just moved into the area and needed service for ...

I just moved into the area and needed service for a problem with my Hyundai. Used their web site to make a service appointment, and the only available time was on a Saturday. I arrived at the dealership a few minutes early and checked in. I was a bit surprised at hearing of a 'diagnostic fee' equal to 1 hours labor if my problem was not covered by warranty. This is the first time I've ever encountered this at a Hyundai dealer, and I've been driving Hyundai vehicles since 2009 and have always had then services at Hyundai dealerships. Surprise aside, the service advisor was very professional and explained the process quite well to manage my expectations. The showroom, which was visible from the customer lounge, was immense! They must have had at least one of every vehicle they sell in there.

Oh, the problem was covered by warranty, so no charge for the diagnostic - as promised. I have to return to have a part replaced when they get it in stock.