They have no idea how to run a reservation system....

They have no idea how to run a reservation system.

You click to make a reservation and it asks you how many people will be going so you pick 2. You select a time and bam you are e-mailed a "confirmation" for your reservation. Then the next day you get an e-mail saying your reservation has been cancelled with no explanation other than you should call.

So you call and they tell you reservations are only for a party of 6 or more which makes you wonder why they not only allowed you to make a reservation for 2 people but also why they confirmed it...

So weeks pass and your girlfriend who likes trendy things wants to go again but you don't want to wait in line to eat at the Quebecois rip off of the Works for 40-120 minutes, so you invite two other couples and make a reservation for 6. You ask for 7PM and get a menu of selections around then because 7 isn't available but 645pm is so you select that and of course get a confirmation of your reservation.

But of course as you should have expected you get an unexplained cancellation message which you only see the day of and call to find out that they are totally booked up for the entire night by people other than you.

So why did they allow me to select 645 and not 7 if both were booked up? Why did they "confirm" my reservation? I think it's because they take reservations over the phone or in person and don't enter them into the opentable system that they use until the end of the night when they bump people who have already been confirmed online. Or perhaps they have mis-configured their system (well clearly they have as it doesn't force you to select 6 persons or more but perhaps they have mis-configured it in many many ways...) but one thing is for sure they have no idea what they are doing when it comes to reservations and there is probably a reason why about half of the reviews here say the management are idiots.

If you're in Gatineau just go to the Works in Ottawa which has been doing the fancy burger thing for a much longer time and with far better reviews (they don't do reservations at all but the wait times aren't as ludicrous especially if you go on a week day,) I know I'm not going to try going again.