J

Jennifer Ekin

3 years ago

On Saturday night, four of my girlfriends and I we...

On Saturday night, four of my girlfriends and I went to Marlowe for dinner and were severely disappointed in the experience. We were ignored for 20 minutes before someone came to take our drink order. My white wine arrived with a big red stain on the side of the glass. When I asked the waiter for a new one, he took my wine back to the bar, and my friends clearly saw him pour the same wine into a new glass. I think it would have been classier for him to give me a new glass and fresh wine. I had the salmon, which was really overcooked, and the veggies it came with were boiled and flavourless. I substituted the rice for truffle fries, but barely ate them. Again, they weren't seasoned properly and were definitely not worth the calories. We were ignored for substantial periods of the night (to be fair, there was a big birthday event happening the same night and they didn't seem to have enough staff to handle the birthday party and the section surrounding it). When the meal was over, we requested separate bills, and there were mistakes on each bill. For us to be forgotten about so many times and for all of these mistakes to be made, it felt like we weren't valued as customers. Not what you want to feel when you're out with friends on a Saturday night.
On a positive note, when we were kicked out of our booth (because someone else had reserved it from 10 pm onward) another host/waiter kindly seated us at another table and provided much more prompt service. I guess you take your chances when you go to Marlowe now...

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