I have visited the location twice in the past coup...

I have visited the location twice in the past couple of months, and both times service delivered by management was horrendous and not customer service oriented.
In early June, my boyfriend and I visited the location and his portion of the order was incorrect. We were the only car in the drive thru, and we waited for an employee to notice us. One did, a blonde manager, she made direct eye contact with me as I was waving my hands attempting to get the attention. As soon as she made eye contact, she glared and looked away. My boyfriend then parked the car and had to go inside to get his order fixed. The employee who actually took his order (wish I would have gotten her name) was walking out (leaving her shift or having a break probably) as he was going in. The employee recognized him from the drive thru, followed him back inside and helped fixed his order.
The manager (blonde) did not speak with him at all.
Incident number two happened yesterday (07/13/19). Also at the drive thru. Same exact scenario, same exact blonde manager making eye contact and looking away. Except this time, we had to knock on their drive thru window to get their attention.
I guess this is the customer service they are delivering. The first incident really rubbed me the wrong way, and I gave it a month and benefit of the doubt. But now I see that this manager is deliberately ignoring customers and not doing her actual job. Won't be back.