Fiance booked through Expedia and their website me...

Fiance booked through Expedia and their website messed up our reservations and didnt give us the all inclusive package. This was not the hotels fault but they were not helpful at all. The front desk woman basically said "too bad, get over it and give me 1200$ to get the package" She was not interested in even Looking at our reservation we had printed out. What if we DID pay for the package? She wanted to just charge us again? Everything about the dining at restaurants was very confusing. No direction about how to reserve a table and what restaurants are open what days. Told they had 3 restaurants and they had more. Felt the staff was irritated with us. And every single time we walked by the service desks we were asked if we had done the time share presentation. Which we regretfully had to do (for 3.5 hrs, not the 90 mins promised) because it was the only way to get discounted drinks & meals if we didnt do the all Inclusive. The discounted drinks/food was a paper coupon that we had to carry to the pool everyday. So glad we ended not doing the A.I. The food was bad, impossible to get a dinner reservation. We didnt even get served or asked for a drink order the one night we got a reservation at the Italian restaurant. We sat there for 35 mins and NO ONE acknowledged us. We got up and left. The food is horrible anyway so if we did all A.I. it would have been a total waste of money. We ate out 4 of the 6 nights and spent way less than the A.I. package. Only ONE pool and the room doors slam SO hard even if u try to close them softly, echoes through the halls/rooms. THIS HOTEL IS UNDER CONSTRUCTION. And the "ocean view room" was falsely advertised. It was BARELY a 5% partial view. The only rooms w full ocean view do not have balconies FYI. It was a nice view of a roof below us. The 125$ charge (not hold) on my credit card just to open the mini bar so I could keep my bottled water cold was ridiculous. They told me it was$100. The mini bar had like 3 sodas and one beer and can only be restocked once a day and u have to pay for them so why do you need to pay to unlock it? It was made for a child. Most of the staff was very rude and gave conflicting info when asked a question and seemed irritated for no reason even though we were very nice to everyone. Maybe because we didnt have all inclusive bracelets on? We just felt uncomfortable and we had been waiting to go on this trip all year and were so excited. We did like that there was a Starbucks at the hotel and the place was clean. The spa was wonderful. But only ONE POOL. The other pool/hot tub is only for the time share holders. Horrible food!! Like really really bad, even for an all inclusive place. Please do not waste your money and time here. Eric H.