I was greeted cheerfully by a demure salesperson -...

I was greeted cheerfully by a demure salesperson - Lillian Chen - on Apr 21 when I visited your Dealership the 1st time. Within 10-15 Minutes I realised the she was a Most Competent Staff who knew ALL the Nuances & Technical Benefits of the Vehicle& its Engineering Functions too. In the next 30 Minutes we walked through 6 Cars - she had displayed the Salient Features on Each of these 6 Cars & arrived at the most Suitable Vehicle for me conducive to my Needs.
So within about an hour or slightly more - after Test Drive - I was Sold by the Professionalism of Lillian Chen.
She took a very Mature Stand when Prices were being discussed in the 2nd meeting & the Intensity of the Negotiations could have made it a Deal Breaker. Instead Lillian Chen rose to the occasion expected of her - clinced the Deal making her a DEAL Maker.
Even during the handing over of Vehicle - Lillian conformed to all of her Commitments & delivered a Fully Saticfactory Product Vehicle to me.
Don Valley North Hyundai - has a Large Asset in the Capability of Lillian Chen & should recognize her competence as a Mature Sales Person.