I got there on time for a 2pm oil change. The lady...

I got there on time for a 2pm oil change. The lady said my car would be ready by 3:30pm. I asked if she was sure because I needed to pick up my daughter who was 20 minutes away at 4pm. She assured me there would be no problem. At 3:30pm she said that the car was not ready!!!! I wasn't able to leave until 4pm. I would NOT recomend this place. I was only there for a basic oil change, I do not understand why it took 2 hours.