Dermatology: skin condition detected, light therap...

Dermatology: skin condition detected, light therapy would be started. I would be called up automatically around the holidays. I didn't have to go after this myself. In the meantime I get more and more spots and bumps and scars. After 2 months it is approximately 4 fold. Today I phoned, because I am tired of waiting. Yes sorry ma'am, you are double in it and the doctor has not reported any 'action' in the system. Very annoying for you, but I can't do anything about it now. Awkward for you. It is said that I do not think it is ok that a) is reacted this way and that b) is forgotten. That while I hardly sleep because of the itch and I am becoming increasingly unhappy as a person. Answer: Yes again I find that very annoying, now some practical questions ... Again, I just want to make clear that this really has an unnecessary impact on my life. Answer: You should have been a bit more assertive yourself ... Initially, you had excellent experiences with MST in Enschede. But that has certainly changed now, and that is not so much that a mistake is made, but it is because of how a receptionist responds. And how you are made to feel that the mistake they make would be your own fault too!