I reserved a handicap accessible room a week in ad...

I reserved a handicap accessible room a week in advance as my wife is in a wheelchair. Our room was not able to accommodate a wheelchair at all. When I complained, the hotel attendant claimed that the room was handicap modified. I'm not sure what that means. but my wife was unable to get into the room let alone use the bathroom there. when I asked for a refund the attendant refused stating that we had been there for over an hour even though we had only been there 20 minutes, as long as it took to get my wife into her chair and try to get into the room and then back into the car. it was very insulting and the attendant was very rude. considering the price of this Motel I wasn't expecting the Hilton but I was expecting the room to be at least handicap accessible as requested.