H C Wang

Review of Grand Mercure Roxy Hotel

Let me provide 2 opinions related to room experie...

Let me provide 2 opinions related to room experience.

1. There is smell inside the room, probably caused by air conditioning ducts , hopefully not because of furnishings inside the room. It is hard to describe the smell though, unfreshness, humidity, mouldy.....

2. The toilet is unserviceable ..... you might need to flush 5 times to totally clean the attaching stained. And when flushing, the splashing water erupted out and fall on the ground---which usually wasn't a clean water. And the thing is, if you fold down the cover, then you have to clean the seating cover totally from the beginning every time interned to use!

Finally, the employees all have good attitude, which is really nice, Room is clean.

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Revised on 0211
Thank you, dear Mr. Klaus Gottschalk

Reply well received, thank for your timely and sincere response, and is there any solutions related to issues brought here up to this date ? I trust you are working hard to resolve these small issues!

regards
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Below are the latest response from the hotel manager(extraction)
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Sincere apology for the delay in responding.
With regards to your feedback on our toilet flushing system and room s odour.
For your kind information, we have replaced the toilet flushing valve to a new valve and it is now working fine.
As for the room odour, we have checked and noticed that there was no smell in the room. At the same time, we did flushing of drainage in the room.
Mr Wang, we trust that the above information are in order and has answered your queries.
Please do contact us if you require any other information or assistance.
We look forward welcoming you back to the Grand Mercure Singapore Roxy in the near future.
Thank you.
......
Executive Assistant Manager

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Personally, I trust that concludes the attitude of hotel. They really care about their customers.