Jane

Review of Northwestern Memorial HealthCa...

To make an appointment for an annual physical, I w...

To make an appointment for an annual physical, I waited on hold for 33 min, then called back to get a 'call back' because the recording said that my 'time is valuable'. After receiving the call back, I was on hold for 24 min before a live person answered the phone. The actual conversation was probably 90 sec. I disagree that making me wait on hold for 24 min shows you value my time. Absurd service for a supposedly world class hospital.