Aimee Roper

Review of Apple Center Uhlmann

My iPhone was randomly shutting off, and I had hea...

My iPhone was randomly shutting off, and I had heard there was possibly a recall on the battery, so I immediately went to the Apple Store to have them check it out. I knew it was a busy store, but never would've expected a 2 hour wait at 10:50am on a Monday. Someone greeted me immediately, and was told I'd be next to be checked in by a guy standing nearby. After more than 5 minutes of waiting, someone else finally came to check me in. I was disappointed in how little this guy was able to help. I had asked if he had any information on the recall I had heard about....nothing--didn't even try asking one of the 15 other employees standing around. He scheduled an appointment for me, but I never got a confirmation like he said I would. It's a shame such a good product is associated with such pitiful customer service.