If I could rate Harrah's a 0 I would. This past we...

If I could rate Harrah's a 0 I would. This past weekend a large group of us went to Harrah's in Atlantic City for a bachelorette party. I have stayed at Harrah's pretty much every time I visit AC, and have had a good experience; until this weekend. The issues started with check-in. We had requested adjoining rooms, due to our large group, and the front desk seemed to have no problem doing this. We got up to our rooms to realize that they were not adjoining. So, back downstairs we went to try to rectify the situation. The next person we dealt with at the front desk, said there was no record of our reservation and that they did not have our credit card on file. Our credit card had already been charged and the $100 per room hold was put on our card. It took us AN HOUR to finally get into our rooms for the weekend and get the situation sorted out. Once in our rooms, we found out that our tub didn't drain, there was mold all over the shower head, and the ceiling had red silly string all over it. In our other room, the A/C thermostat didn't work. I called the front desk to let them know of the issues. It took 3 hours for someone from maintenance to fix the shower. None of our other issues were ever addressed. Then, on Saturday, we took our brides out for some afternoon fun. We came back to our rooms to get ready to go out and none of the keys worked. Back to the front desk to fix the issue and again it was their mix up. They said that they didn't have a credit card on file. Keep in mind this was our THIRD time down at the front desk giving our credit card. We had 2 brides sitting in the hallway outside the rooms for 45 minutes at their bachelorette party. At this point we thought nothing else could go wrong. This was until we went to the Pool. I had been working with a promoter that offered to comp a group of us and then a number of reduced admission passes for the rest. When we went to pick these passes up, there was no record of the comped admissions or the reduced admissions. Thankfully, I had the emails stating what we would be given.

After hours of frustration and mix-ups, I will never stay at Harrah's again. They made what was supposed to be a very fun, special weekend, a weekend full of stress and frustration.

The ONLY positive thing was our experience with Valet and the Bell Hops. They were absolutely wonderful through the room changes and making sure that we had all of our stuff.