Nikkie Johnson

Review of Independence Car Retail Holdin...

I am usually happy with the service i receive from...

I am usually happy with the service i receive from Enterprise but this time i was very disappointed. I was treated well as always the staff is amazing but when i actually got the rental home and my family and i packed up and was on the road we noticed that the car was not cleaned from the previous renter. There was liquid spilled in the cup holder, dog hair in the back seat, fast food wrappers and crumbs on the floor and the door handle on the passenger side had something sticky all over it. I did call and speak to a very nice gentleman i believe his name was Marlon and he sincerely apologized. I will use Enterprise again because the customer service is amazing and i have never had a problem before i was disappointed in this particular experience.