Normally we stay at Great Wolf, but thought we wou...

Normally we stay at Great Wolf, but thought we would give this one a try because GW was booked and wanted to try the water park too . Started off a little disappointed. The outside is run down. We walk into the lobby and it was pretty nice. The staff at front desk were rude during check out, so we weren't happy with that. Headed to our room on the 14th floor only to find that the toilet never stops running, the carpet is bulging, mini fridge does not work, and there are cracks in the stands that they chose not to fix. With that being said, we changed into our swim gear & headed down to the water park. The water was freezing, extremely crowded, had trash just lying around, and lifeguards were rude. Not only were they rude but they weren't doing their jobs. The slides where a lifeguard should be to ensure safety and to ensure that everyone waits their turns to also ensure safety, were guard-less. The big bucket didn't work, which is what my son was most thrilled about when learning it was there. The big water slides have a height requirement, which we are familiar with, so no big deal there. the issue was: there was a guard walking by when we were seeing if our four year old was tall enough to ride and she said oh we aren't too big on the height requirement, he can go on up. WHAT?! THERE ARE HEIGHT REQUIREMENTS FOR THE SAFETY OF CHILDREN! Needless to say, we will not be returning.