Honda Pasadena is growing on me but has more growi...

Honda Pasadena is growing on me but has more growing to do. Honestly the first time I called to schedule and appointment I wasn t sure if I would ever go back. I attempted to schedule a visit while I was driving, but they wouldn t schedule it without the VIN #.....who knows the VIN # of there vehicle by heart. I guess you have to be prepared at a desk with all of your vehicle documents to schedule a visit there....I physically went there to schedule the visit and was reassured that I would be able to provide my phone number going forward to schedule additional visits. Second appointment I attempted to make, same thing....requested VIN # apparently it wasn t put in the system. So now to my visit today: I made an appointment for a basic service arrived 10 minutes early, was told it would take an hour, which in my opinion is too long but it took 2 hours.

Now I will tell you my friend pulls up at the Lexus dealer and before she even gets out of the car they say Ms....thank you for coming, y because they have some sort of scanner that scans her license plate and her acct pulls up.

So anyway service is subpar, prices higher than other Honda dealers....you are probably like why do you go there.....well I ask myself the same question but overall at this point it s convenient.