Kristie L.

Review of Victory Dealer Group/Petaluma ...

Removing a license plate frame on a car that comes...

Removing a license plate frame on a car that comes in for service and replacing it with one for your dealership without the customer's permission is unacceptable, unethical, and inexcusable.

Yes, I'm well aware that I had a plate frame for another dealership on my car. It was a dealership in Arkansas where my parents bought the car. It was still there because I wasn't ready to replace it. Sure, it seems trivial, but it was part of the car as I inherited it from my deceased mother. I know it sounds silly, but in the end, what advertisement goes on my car is my choice: not yours.

I am not a rolling billboard for your business, and I don't have to bring my car for service at the dealership. I certainly don't have to bring it to YOUR dealership and I've of half a mind to never do so again. This was only the second time I've ever set foot in there, so I'm hardly a regular, and it might very well be my last.

I'm also a little insulted you told me to bring it back up there and you'd swap the frames back out (since you did, at least, leave the old one in my back seat). I may be a woman but I can use a screwdriver. I don't have to drive all the way across town to have you do it for me.

Your service was quick and good. Your prices are fair. Your service advisers are pleasant and courteous. It's just a shame that your service technicians have - by their own admission - a policy of altering people's cars without getting their permission or disclosing it.