I purchased 3 snow tubing tickets for daughter and...

I purchased 3 snow tubing tickets for daughter and friends and my daughter is sick with the flu. I have been calling and emailing to ask about a refund and finally was told that they do not issue any refunds at all. I find this business practice to be extremely one-sided, mercenary and unreasonable. I had heard such nice things about Bear Creek but the dodgy way they handle this situation has really left me with a poor opinion of this place. I do not remember this being posted anywhere when I purchased the tickets online. The rep said that is was all I can say is it must have been in small print.