P Hsu

Review of Coextro

I've been Coextro since Feb 2020 and all get excel...

I've been Coextro since Feb 2020 and all get excellent tech support beyond 5 stars. Last Friday Dec 18, I called in for my TV problem and first spoke with a very nice lady and she asked to do a few reset and called her back if the problem is still there. The problem continues so I called her back but this time a guy by the name of Allen picked up my call. I told him the entire story and the problem again, but without hesitation he said that he cannot help me without seeing what is on the screen. I told him again I stuck with one word "loading" on the screen. His reply was - doesn't matter, I have to see the picture of the screen. I took the picture and emailed to him and got a reply that Coextro received my email. I waited ten minute and called him back. He told me that he had not received any email yet and therefore cannot do anything. When I told him that I received a confirmation from Coextro and caught him lying and I got really upset and he hanged up on me. I filed a complaint with Marisa and had not heard back from her. If you ever have to call in for tech support and talk with someone call Allen - hang up and try again for another tech support agent. They are all good except this ignorant guy.