Absolutely awful. Can't speak for the firm as a wh...

Absolutely awful. Can't speak for the firm as a whole but we dealt with a woman called Jennifer Thompson. Trying to get responses to even the most basic enquiries was like pulling teeth, taking days or even a week +. Whenever she did respond she did not have the decency to offer a simple apology for the delays. Also a very abrupt and rude manner by phone. She took three weeks to even carry out ID checks, the first bit of work she had to do.

There were also extremely frustrating inconsistencies in what she told us, which caused, or certainly would have caused, even further unnecessary delay.

We ended up asking if the file could be dealt with by another solicitor at the firm but she said this wasn't possible, so we cancelled the instruction rather than having to continue dealing with her.

To emphasise the point, the next firm that we've been dealing with have been everything she wasn't: quick, helpful, courteous and so on.

Also shows that, contrary to RMNJ's line, a pandemic isn't a catch all excuse for terrible service. If you're too busy, either take on more staff or fewer clients.