Rachel Portin

Review of NCNM

Let me start with this: I RARELY write reviews, es...

Let me start with this: I RARELY write reviews, especially negative ones; and what NCNM does, is amazing. Especially the SIBO clinic.

They're customer service however, is lacking. The ladies at the front desk, seem annoyed- and the billing department doesn't seem know what's going on. I was told I needed to pay out of pocket for my services (they had me write my credit card number on a piece of paper for separate billing of each lab- which I was a little uncomfortable with), and they would reimburse me whatever my insurance paid to them. I was also charged a $15 copay for dropping off my SIBO test, which they billed my insurance as an office visit....I'm not really sure why, because I was never in a patient room, or saw a nurse/physician. This all happened back in July, which I received the EOB's from my insurance for them just a few weeks later. I have yet to see my reimbursement. I have called THREE times in the last month, during business hours- each time getting their billing department's voicemail. The recording says to leave your name (I spelled mine as well), birthdate, and phone number- I did each of these. The recording also states that your call will be returned within one business day. My phone calls, have yet to be returned.