Jesse Lopez

Review of The Spa at Tween Waters Inn/Tw...

I was going for a 5 star review from the minute we...

I was going for a 5 star review from the minute we checked in bc the folks working in the front desk were more than excellent. The tall gentleman with the blonde hair color was magnificent, I didn't get this name but very nice gent. Everything throughout the weekend was grrrrrrrrreat. The service from the front desk when needed, house keeping and restaurant employees as well. We had dinner at the crows nest, they had a Live act which was wonderful. Complimentary breakfast at the Captiva House was very nice, could have a little better selection but I understand the restaurant has to make money to do you can order from the menu as well. Everything sounds great for a 5 star rating right? Here's a minor and a major game changer. We wanted to BBQ and we're told the pit was on the end of our building, it was behind a huge dumpster that had millions of flys, I'll take that hit for not asking the front desk for another pit location which we found out at checkout that there are multiple. Bathrooms by the pool area under the spa really need to be checked up hourly or regularly :-( really bad in there. The major. We went to the beach Sunday morning. Put our beach chairs on the sand and we're enjoying the beach. About an hour or two into being at the beach we where told one of the guys that manages the chairs and cabanas that we had to move all our stuff to the other side where there was no chairs or cabanas bc we were in the way of the beach goers that rented some chairs. Mind you, we where there since early. Nobody around. Supposedly the guy that happened to rent one of the chairs on the beach by us made a complaint to the chairs and cabana attendant. We had a small Bluetooth speaker which we were playing tunes out of at a reasonable tone and we're also told to turn it off. Now, I'm paying the same money as everyone else and im on vacation as well and feel entitled to enjoy the beach as well. The gent that told us to move did not show any consideration at all , tried to reason with us. He just wanted us to move. I made a complaint to the front desk in which Olga was just the sweetest person and handled our complaint. She gave us the information for the GM in which I will be contacting this week because the experience was great until that moment. There's no sign that says you can't park personal property on the beach by the rental equipment. My family and I are really debating revisiting because of that experience.