We had the same ridiculous issue with the room tem...

We had the same ridiculous issue with the room temperature that had been mentioned by another reviewer. Our room was 78(!) degrees and when we inquired at the front desk we were told nothing could be done and to open our window. Of course, our window crank was also broken so that was not helpful. Once the front desk staff changed over to the evening staff we inquired again and they were MUCH more responsive and professional and switched our rooms. So kudos to the evening staff but our initial experience was extremely disappointing. Other details: great location, nice views, helpful door and bell staff. As mentioned some things in room were broken and beds were only adequate.