I have leased several vehicles at Fort Mill Ford, ...

I have leased several vehicles at Fort Mill Ford, helped my son purchase one here, and then my wife and I purchased an Edge for her. She found the perfect color and features, but the vehicle she chose did not have factory Navigation, so they advised they work with an "Authorized" installer in Charlotte, NC to install one. I wanted confirmation it would work as if factory installed. So there was a phone call on speaker with the FM Ford salesman and the Sales Manager where the installer "Guaranteed" it would work fine. AND we agreed to pay the $1700 for it. AND IT DID NOT WORK as they said. First they wanted us to pick another Edge from the lot inventory. Didn't have the right color. Then they wanted to "find" one from another lot. Couldn't get the right color combo either. So they finally said they would order one exactly like we wanted and "swap them out". They day finally arrived and I went to "swap them out". This is when I found out I had to "TRADE IN" the first one as it was now "USED", and "PURCHASE" the new one on a new finance agreement. The new "PURCHASE" included a $3000 charge for the depreciation on the "USED" vehicle. I was floored as I was NEVER advised this is the way it would be handled. Another salesman said they should have advised the process and just kept the first vehicle. I could have rented a car cheaper for the 8 weeks it took to get the new one!!!
I even contacted SONIC Automotive who basically said Sorry!
Customer loyalty doesn't mean anything to this business! Well, they've lost mine forever!!!
Billy W.